grow store profit with ONLINE ORDERING
CHECK OUT THE KRISPY KRUNCHY CHICKEN ONLINE ORDERING PROGRAM*
*Required for all new KKC locations
grow store profit with Online ORDERING
CHECK OUT THE KRISPY KRUNCHY CHICKEN ONLINE ORDERING PROGRAM*
Required for all new KKC locations
What is the KKC Online Ordering Program?
Includes 1st Party and 3rd Party Ordering.
1st party ordering = Guests order directly from your own live ordering link with no commission charges.
3rd party ordering = Guests order from popular 3rd party sites like DoorDash, GrubHub and UberEats.
1st Party Delivery
3rd party delivery
Why ONLINE ORDERING?
Sell More Chicken
Higher Profitability
Customer Loyalty
Rewards for Top Execution
Weekly Payouts
What Do I Get?
iPad (10th Gen)
Charging Stand
Expo Printer
3-years of Hardware Support *
Equipment Installation
*Hardware support includes iPad and Printer. Operator is required to have & maintain WiFi connection in store.
How does this work?
Online Menu Management
OLO makes it easy to keep every location’s menu up-to-date.We update everything in one place, and OLO shares those updates—including pricing—with our website and third-party delivery channels. This ensures customers always see accurate and consistent menu information, no matter where they order.
Order Flow & Management
All orders, no matter where they come from, flow directly into our Krunch Time Ordering System. Each order is automatically accepted by the tablet, and OLO calculates the make-ready time based on the order’s size and prep time. This keeps everything running smoothly and on schedule.
OnLINE ORDERING SYSTEM
Our all-in-one system includes a tablet, charging stand, and printer, all pre-programmed for each store once accounts are set up.
Each system is sold by Krispy Krunchy Chicken—contact your local sales rep to onboard today!
MENU MANAGEMENT COST:
$99 per month plus credit card processing fees.
**Note – each 3rd Party Provider will payout separately and charge commissions on orders from these channels.
PAYOUTS:
1st Party Ordering: Weekdays Payouts (see schedule)
3rd Party Orders: Payout weekly and will come from each provider.
HOW IT WORKS
Sample Menu
When you participate in the KKC Online Ordering Program, you will get FREE menu management that includes new and updated brand photography and menu items.
*Subject to third-party delivery availability and signing the required contracts.
ONLINE ORDERING SYSTEM*
KKC WORKS WITH BEST IN CLASS HARDWARE & TECHNOLOGY PARTNERS TO POWER THE PROGRAM
This system enables orders from all three major platforms to flow into a centralized location – no more multiple tablets to maintain!
Online Ordering System Includes
• iPad (10th Gen)
• Charging Stand
• Expo Printer
• 3-years of Hardware Support*
• Equipment Installation
Equipment is shipped approx. 2 weeks prior to opening and installation is scheduled 1 week prior to opening. Operator must have manager onsite with access to store owned WiFi to complete
installation.
*Hardware support includes iPad and Printer.
HARDWARE & SOFTWARE PARTNERS
OLO
OLO is the software provider that manages all KKC Online Menus and provides the solution to have online ordering and all three 3PD partner orders feed into a pre-programmed iPad tablet.
The cost for this service is $99/monthly and auto-drafted from a business account around the 5th of every month.
Invoices will be available in your OLO Dashboard.
Visit www.my.olo.com to login or reach out to delivery@krispykrunchy.com for help with access.
STRATIX
Stratix provides the tablet, stand, and printer. All equipment must come through the Online Ordering System. Outside printers will not work.
The operator will need to provide banking information after the first 3-year support term runs out.
FREE SUPPORT
KKC has a dedicated help desk for all of your online ordering needs.
Contact: Delivery@KrispyKrunchy.com
Phone number: 469-945-5505
Hours of Operation:
Mon – Fri: 9:00am – 8:00pm EST
Sat – Sun: voicemail monitored for emergency response only
Please include location address when reaching out
We can help with:
- Account Access
- Adding a New Provider
- Price Updates
- Hours of Operation Updates
- Technology Issues
*Subject to third-party delivery availability and signing the required contracts.
Sign up is as easy as 1, 2, 3, 4
1. Complete intake survey to sign-up for OLO, DoorDash & provide menu pricing
2. Add in additional partners as available (GrubHub and UberEats)
3. Complete separate OLO Payment Processor link sent by support team
4. Equipment Shipped and arrives approx. 2 weeks prior to opening. (pending paperwork completion)
5. Technician deployed to install hardware & train team
*Subject to third-party delivery availability and signing the required contracts.
PROFITABILITY
The Krispy Krunchy Online Ordering Program is a critical component of all successful KKC locations—paying for itself in just 6 orders a month, with the average location seeing 64 orders monthly!
The more orders a store brings in monthly, the more profitable the program is.
SHOW ME THE MONEY
Average In-store order = $10.00
Average Online order = $24.80
MARKETPLACE PRICE LIFT
Refers to a percentage applied to in-store pricing to combat delivery commission fees.
It is recommended that you choose to go no higher than 15% above in-store pricing. This is set on the back-end of OLO and requests to edit or change must come through delivery@krispykrunchy.com.
Even after fees, third-party delivery provides almost double the penny profit to the bank!
Remember, third-party delivery orders give you…
More customers, More sales, More profit
That you otherwise wouldn’t get.
COMMISION:
23% Marketplace
24% DashPass
6% Pickup
Disclaimer: These are only starting rates and may vary on performance metrics.
COMMISION:
27% Delivery
15% Pickup
Disclaimer: These are only starting rates and may vary on performance metrics.
COMMISION:
23% Delivery
Disclaimer: These are only starting rates and may vary on performance metrics.
*Subject to third-party delivery availability and signing the required contracts.
TRAINING
MORE RESOURCES
KKC Delivery Info:
Operations:
Vendor Resources:
*Subject to third-party delivery availability and signing the required contracts.
Who are my KKC representatives?
QUESTIONS?
MAIN POINT OF CONTACT
Delivery@KrispyKrunchy.com
8:00am – 10:00pm EST (Mon – Fri)
9:30am – 6:30pm EST (Sat – Sun)
Average response time: less than 30 minutes
WE CAN HELP WITH
• Menu Items + Pricing updates
• Hours of Operation updates
• Account Access
• Onboarding a New Delivery Partner
• Checking Onboarding Status
• Non-Emergency Hardware Support
If you encounter an inability to take orders or your tablet, stand or printer is broken you can call our Emergency Support line at 469-945-5505
*Subject to third-party delivery availability and signing the required contracts.
